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Terms & Conditions - Flowers & Other Physical Gifts

Products and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

BirthdayOwl reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from BirthdayOwl’s suppliers, BirthdayOwl shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and BirthdayOwl cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Orders and Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if  BirthdayOwl cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) BirthdayOwl will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or  

(b) BirthdayOwl will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, BirthdayOwl accepts Visa, Master Card and PayPal. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the BirthdayOwl website or through BirthdayOwl mobile application, are subject to specific terms and conditions of such third party payment gateways.

Substitution Policy
Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.

In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

Order Modification/Cancellation Policy
There are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.

Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +918268001552. If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours' advance notice.

Feedback & Suggestions
At BirthdayOwl, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +918268001552 or write to us at support@birthdayowl.com

Your feedback and suggestions are important to us.

Note: Complaints against perishable products like fresh flowers, cake etc. need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the day of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 30 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we will get a reverse pick up done for that product, before we can get a redelivery done.

Returns and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@birthdayowl.com or call us at +918268001552.

BirthdayOwl is not responsible and does not guarantee refund for cases where:

a. Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.

b. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

c. Product quality problems caused by improper handling of the product.

d. A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

e. Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by BirthdayOwl, refund takes 7 to 10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

Exchanges
It will not be possible for us to accept any request for product exchanges.

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